FAQ – Frequently Asked Questions
Do you offer Pick-Up & Drop-Off services?
Yes, we offer convenient delivery and collection services directly to and from your preferred location. When completing your booking form, simply select your desired pick-up and drop-off points. You can also specify your exact hotel or apartment address in the “Notes” section.
Where can I park, and are there parking fees?
Parking is free year-round in all villages and major attractions across Rhodes. Paid parking is only required within Rhodes Town. Along the roads in the town, you will see specific color-coded asphalt markings:
o White Lines: Parking is free 24 hours a day.
o Yellow Lines: Stopping and parking are strictly prohibited.
o Blue Lines: Paid parking is required.
How to use Blue Zone parking: After parking your vehicle, please locate the nearest automatic ticketing machine. Insert the required coins, retrieve your ticket,
and display it clearly on your car's dashboard. Paid parking is enforced daily, except on Sundays, when parking in the blue zones is complimentary.
How will I know my reservation is confirmed?
Once you complete your booking, we will send a confirmation email within 24 hours.
If you do not see it in your inbox, please kindly check your spam or junk folder. If you still cannot locate it, feel free to contact us directly.
My booking status is “Pending” —what does this mean?
This means our team is currently verifying the availability of your selected vehicle.
As soon as it is secured, we will send you a formal booking confirmation.
My booking status is “Canceled”—what does this mean?
Unfortunately, this means we were unable to confirm the availability of the requested vehicle for your selected dates. If your reservation has been declined, please contact us at hotel@marinecongo.gr so we can assist you with alternative vehicle options or dates.
Is there a mileage limit for the rental?
No, at Marine Congo Rent a Car we offer completely unlimited mileage so you can explore the island of Rhodes with total peace of mind.
When do I pay for my rental, and are there cancellation fees?
You can conveniently pay for your rental upon arrival. We do not require your payment details to secure a standard reservation, and we do not charge cancellation or amendment fees. Your booking is safe and confirmed without the need for prepayment.
Is a security deposit required?
Yes, a standard security deposit of €300.00 per vehicle is required for the duration of the rental. This deposit is fully refundable upon the safe return of the vehicle in its original condition. You may pay the deposit via cash or credit card.
How long does it take for a pre-authorization hold to be released?
If the deposit is held via credit card pre-authorization, the funds will be released back into your account within 14 to 30 working days. Please note that the exact timeframe depends entirely on your banking institution’s processing system.
Is smoking permitted in the vehicles?
No. To ensure the comfort and health of all our clients, our company maintains a strict non-smoking policy across our entire fleet.
Are pets allowed in the cars?
Yes, pets are welcome in our vehicles, provided they are safely secured in an appropriate pet carrier or cage at all times.
What is your fuel policy?
We operate on a “Full to Full” fuel policy. Hirers are kindly requested to return the vehicle with the same level of fuel it had at the time of collection.
o Missing fuel will be charged per liter based on current fuel rates.
o Please note that we do not offer refunds or credits if the vehicle is returned
with more fuel than initially provided.
Do you supply child safety seats?
Yes, we provide baby seats, child seats, and booster seats free of charge. Please request these at the time of booking, as they are subject to availability.
Our team remain at your disposal for any other information you ma have. You can contact us
at our email: hotel@marinecongo.gr